Frequently Asked Questions
Everything you need to know about your eufy smart home experience.
What is the standard shipping timeframe for eufy products?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
Do eufy security cameras require a monthly subscription?
No, one of eufy's core advantages is that our security products offer local storage options, allowing you to secure your home without mandatory monthly cloud storage fees.
What is your return policy for electronics?
We offer a 30-day money-back guarantee for any reason. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund.
How long is the warranty period on smart home devices?
Most eufy products, including RoboVacs and Video Doorbells, come with a 12-month limited warranty that covers any manufacturing defects or hardware malfunctions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and financing options through Klarna or Affirm for eligible purchases.
Are eufy devices compatible with voice assistants like Alexa and Google Assistant?
Yes, the majority of our smart home products, including smart bulbs, plugs, and security systems, are fully compatible with Amazon Alexa and Google Assistant for voice control.