Returns & Exchanges

At eufy, we stand behind the quality of our smart home devices with a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, you can return your undamaged product for a full refund within the specified timeframe.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or visit our online returns portal with your order number and the serial number of your device to start the process.

• 2.
  Prepare the Package

  Place the item securely in its original packaging, ensuring all accessories, manuals, and components are included to qualify for a full refund.

• 3.
  Ship the Product

  Affix the provided prepaid shipping label to your package and drop it off at the designated carrier location; please keep your tracking receipt for reference.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned unit, your refund will be processed back to your original payment method within 7 to 10 business days.